When a program stops working, Windows can check for a solution for you. Even if Windows didn't find a solution when the problem first occurred, Windows may have found a solution since. Therefore, you should try this method first.
To check whether Windows has found solutions, follow these steps:
Click Start, and then click Control Panel. Or point to Settings, and then click Control Panel.
In Control Panel, double-click Problem Reports and Solutions. Or click System and Maintenance, and then click Problem Reports and Solutions.
In Problems Reports and Solutions, in the Tasks pane (on the upper left side of the window), click Check for new solutions. Windows will check for solutions to problems. This process may take a few minutes or more.
If a message is displayed indicating No new solutions found, click Close. Or, if any links appear under Solutions to install or Information about other problems, click each of the links and follow the steps provided to solve those problems.
Note Some problems and solutions can only be viewed and fixed by an administrator. Therefore, you must log on to the computer by using an administrator account to view and fix these problems.
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